I had to declare and all out war with Proactive today after they overdrafted my account this afternoon.
Back story:
I've been using Proactive for years, I like their product and this summer I figured that instead of going all the way to the mall to buy my supply (which is just a regular bottle of the face wash and the astringent stuff and that usually lasts me an entire year). So I ordered what I normally get off their website for less than the mall price because it looked like they had a sale. Come to find out later that when you order off their website they keep your information, (debit/credit card, address, etc) and set you up with automatic shipment for more product every X amount of weeks.
It wasn't until a week and a half ago that I saw a pending withdrawal from my account to Proactive that I knew something was up. I hadn't ordered anything so why are they taking my money?!
I called their customer service and found out that the information for their "club" was a tiny pamphlet in my box that I threw away when I took my stuff out of it.
I told them that I did not want to be a part of the club and that I had no idea that a one-time order with them meant that I was now enrolled for life and they would take my money without prior approval on my part.
The lady was not very helpful and got very flustered when I told her I didn't appreciate the fact that I was having something I did not want shoved on me and I still had to foot the bill. If I don't want something, and I didn't give approval to buy it, why should I still be required to pay for it???
She said the shipment was due to go out in a week and couldn't possibly be stopped or refunded and that when I got my shipment I could send it back and get a refund (minus the cost of shipping... wtf)
When I asked her if there was actually anything she COULD do to do it, and that included taking me out of the club and erasing my payment information.
I checked my bank account later that day and saw that the Proactive stuff was taken off the pending transactions and figured that since it wasn't finalized that when the bank went back for confirmation that since my info was gone that the whole thing was fine and dandy now. I had my money back, I was content.
Until...
I drove past an ATM on my way home from class this morning to check my account to see if maybe I could hop to the store before going home to and see if I couldn't buy a small gift for someone since I haven't been able to yet. Lo and behold I find out that my account was actually in the red and that they money I had in my overdraft protection account was also gone.
I come home and check my account on my computer to see where I had overdrawn.
Fucking Proactive.
I called their customer service and let's suffice it to say that the Meg that these people had to deal with is not the Meg any of you have ever seen, nor has anyone else. But that Meg was very effective. It took 6min24sec from the time I placed the call to when I got a FULL refund for the product and the shipping.
Damn I feel good.
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